Keep it Safe | Tapatio Springs Hill Country Resort

KEEP IT SAFE

Our secure enclave, winding trails, manicured fairways, wide-open spaces, fresh air, and inspiring views have not changed. Our high standards have, and your and our well-being is and will remain our top priority.

GENERAL PROTOCOL

  • Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not in their party while standing in lines, or moving around the property.
  • Hand sanitizer dispensers are placed at Resort Guest entrances and should be used with each passing.
  • Staff are required to wear face coverings. Resort guests are encouraged to wear face coverings; special care should be taken with younger Guests.

  • The Resorts associates use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens.
  • The Resorts operations have been modified, including reduced hours, services and capacities.

FITNESS CENTER & SWIMMING POOL PROTOCOL

  • Hand Sanitizer and Disinfectant Sprays and disposable towels are available for Resort Guest and Club Member use.
  • Staff will sanitize all equipment every two hours utilizing the electrostatic sprayer.
  • Posted signage is up to remind Resort Guests and Club Members to wipe down equipment before and after use.
  • The pools and spas are chlorinated to the maximum permissible levels. CDC protocol states, "There is no evidence that COVID-19 can be spread to humans through the use of pools or hot tubs; proper operation and maintenance should remove or inactivate the virus that causes COVID-19."
  • All seating areas are separated by six feet, and guests staying in the same guestroom may sit with one another.

GOLF CLUB PROTOCOL

  • Upon arrival, we kindly ask that each golfer manage their golf clubs from their car to a cart.
  • Counters, door handles, bathroom sinks, and entryways are wiped down multiple times each day. Sanitary wipes are located at the bag drop, Pro Shop, and outside restrooms.
  • Carts are available for single use only; the only exception is family members, and or guest who drove together to the Resort.
  • Each morning and after use, the golf carts are disinfected with a sanitizer spray, including steering wheels, windshields, frames of windshields, seats, ball washers/club washers, cubbies, bag strap holders, and coolers. In the afternoon and evenings, the golf carts are washed thoroughly from the canopy to the tires.
  • All Golf Club Team Members are to wear masks.
  • All players must stay at least six (6) feet from one another; special care is necessary on tee boxes and greens.
  • No golfers need to touch or remove the flagsticks; all cups have been raised one inch above the hole; hit it, and you’ve made it in the hole. All bunker rakes have been removed, and players are asked to lift, clean and place, and smooth the bunkers using your feet or a club. The practice facility no longer includes anything you should have to touch that you did not bring with you.

HOUSEKEEPING PROTOCOL

  • Enhanced cleaning and sanitizing protocols are used to clean each Resort Guest room, with particular attention paid to high-touch items including television remote controls (spray with disinfectant), toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, temperature control panels, drapery pull rods, shutter louvers, alarm clocks, luggage racks and flooring.
  • Amenities placed in a plastic bag with a note that they have been sanitized.
  • All Room linen from each room will be bagged in disposable  bags for transport to laundry to eliminate excess contact while being transported.
  • Clean linen for the guestroom will be specifically packaged in laundry for each departure room.
  • For Resort Guests staying multiple nights, additional amenities will be provided in preparing the room for arrival.
  • During the one-day vacancy period, the guestroom will be inspected and the “Cleanliness Seal of Approval” notice will be placed in the room.

TEAM MEMBER PROTOCOL

  • All Team Members are regularly trained on our enhanced standards, including but not limited to proper use of the provided protective equipment and hygiene, including (i) washing hands frequently with soap and water for at least 20 seconds, (ii) avoiding touching eyes, nose, and mouth, (iii) covering mouths and noses with a bent elbow or tissue when coughing or sneezing, and to dispose of tissues immediately, and (iv) maintaining at least six (6) feet of distance from others.
  • All Team Members are monitored twice daily, including their temperature.